Answers to Frequently Asked Questions

What does the tax prep process look like?2021-09-27T12:08:07+00:00

When a tax client is ready for drop-off or virtual filing, they will bring their completed forms and documents to an Intake Specialist who reviews everything for accuracy. Once all needed items are received, the Tax Preparer uses software to prepare the filing. Next, a Quality Reviewer goes over everything to ensure accuracy. Finally, the filer signs, and it’s off to the IRS.

View this graphic for a visual look at the tax prep process.

Do I need experience to volunteer?2021-09-10T11:44:48+00:00

Not at all! If you enjoy working with people and you have basic computer skills, you are off to a great start! For all volunteer positions, training is included prior to getting started.

How much time does volunteering take?2021-07-26T13:42:05+00:00

Though most volunteers commit to one shift (4 hours) per week, most schedules can be accommodated. Volunteers may work as little or as much as they like.

Why should I volunteer with the Delaware Tax and Financial Services Campaign?2021-09-17T14:26:05+00:00

Your why should be an easy one — YOU can make a huge impact! You can help your neighbors and fellow Delawareans in the most meaningful way. Putting dollars back into the pockets of people who can use it the most can help in a real way. By volunteering with Nehemiah Gateway, you boost the local economy and directly impact how things are made better for your local community.

What support will I have as a volunteer at your tax site?2021-07-26T13:46:10+00:00

Each tax site is staffed by a Site Manager and experienced volunteers who will assist you as you learn how to perform your assignment. Throughout the tax season, you will always be surrounded by other volunteers and experienced staff to answer questions and lend support to you as needed.

What are the steps for certification to become a volunteer?2021-09-03T14:41:34+00:00

If I do not want to prepare taxes, what other ways can I volunteer?2021-07-26T13:41:31+00:00

Although most volunteers become tax preparers, we also need volunteers to serve as Financial Navigators, Intake Specialists, Interpreters, and Greeters.

What is VITA (Volunteer Income Tax Assistance)?2021-09-09T12:53:37+00:00

Volunteer Income Tax Assistance (VITA) is an IRS-sponsored program that helps workers and families with low or moderate incomes who need assistance preparing their tax returns. For more than 50 years, volunteers have been stepping up to provide this service to their neighbors and fellow citizens. Every year, tens of thousands of VITA volunteers prepare millions of tax returns at thousands of VITA sites across the nation, putting billions of needed dollars back into the pockets of those who need it the most. In 2018 alone, tens of thousands of IRS-certified volunteers working at 3,700 VITA sites across the country prepared over 1.3 million tax returns generating over $1.8 billion in refunds to households earning less than $55,000 in annual income.

Why VITA is vital after 50 years

The push to make VITA permanent

How does free tax preparation help low-income and moderate-income households?2021-07-26T13:48:00+00:00

Through free tax preparation services, low-income and moderate-income households significantly increase their incomes with tax refunds of up to 30% of annual income. By linking federal credits such as the Earned Income Tax Credit (EITC), Child Tax Credit, Education Credit, and Recovery Rebate Credit to eligible tax filers, the Delaware Tax and Financial Services Campaign helps get the biggest refunds where they can do the most good. Free tax preparation also saves households the cost of private tax preparation (roughly $300 per return) and keeps them from falling prey to predatory tax time financial products. Through our tax sites, our clients also have access to establishing bank accounts and securing savings bonds to strengthen their financial stability.

How many people in Delaware are eligible for the EITC but do not claim it?2021-07-26T13:49:14+00:00

In Delaware, it is estimated that over 40,000 eligible households do not claim EITC, leaving approximately $100 million in unclaimed credits from poor and working class communities and our region’s economy.

What is the Earned Income Tax Credit (EITC)?2021-09-03T14:43:25+00:00

Since the 1970s, EITC has reduced the annual tax burden for low to moderate income working families and emerged as America’s largest and most effective federal anti-poverty program. The full EITC amount for eligible taxpayers with 3 or more qualifying dependents is thousands of dollars (see the latest figures here). As you can imagine, this amount in the form of a refund or savings bond can have a significant effect on the financial well-being of a low-income family, let alone the local economy.

If I have more questions, who should I contact?2021-09-17T14:26:17+00:00

If you have additional questions and want to know more, please email volunteer@nehemiahgateway.org.


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